Live Chat for Slack

Live Chat with website visitors right from Slack with your entire team. Simple as that.

Add to Slack
* Choose a Public Channel for your integration.
Just getting started? View our Setup Guide

Sell More Right with Slack Chat

Chat with website visitors from Slack to sell more and offer great customer service.

How it works

#1

Connect Live Chat with Slack

Simply select Add to Slack, then choose the channel you want to send chat requests to.


Add to Slack
#2

Embed Code Snippet

Embed our code snippet in your web page or use one our plugins for Shopify, WordPress, Bigcommerce, or Wix.

#3

Start Chatting from your Slack Channel

Receive chat requests in your configured channel. We then create dedicated live chat channels for each chat that are archived after 12 hours.

Slack Live Chat Features

Custom Chat Widget for your Website

Fit your brand with custom colors, logos, text, default responses, and tab styles.

Targeting Rules

Set up page level, on page rules, and timers to trigger proactive invites at the right time for the right customer

Unlimited Team Members

Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.

Canned Responses

Use Slack Slash Commands to send default responses for common questions

Slack Chat Profile Photos

We can automatically display your slack profile photo and name.

Time of Day Rules

Set your chat to be online and offline during typical office hours

Proactive Chat Invites

Reach out to potential customers with automatic chat invites. Trigger using rules or our Javascript API

Dashboard and Reports

See how you're doing with chat reports. Export data to your external systems.

Zapier Integration

Send leads and transcripts just about anywhere with our Zapier integration.

Slack Live Chat FAQ

Is Slack live chat for me?

If you enjoy the benefits that Slack brings for internal communications already and want to offer customers and website visitors the chance to chat with you directly, then, yes, Slack chat would be perfect for you.

You’ll get to support customers, and convert more visitors right from the place where you and your team are already - Slack.

With Slack live chat, you won’t have to switch between different channels to chat with your teammates and deal with customer inquiries.

Will Slack chat work for my business?

Absolutely, Slack live chat is ideal for companies of any size, from small businesses to large organizations. Our clients, for example, range from small startups right up to some of the leading US educational institutions.

Can I add Slack to an existing live chat account?

Yes! If you've already signed up for Social Intents separately - Great! Simply go to our Integrations link once logged in, to enable the integration.

Need to change channels?

If you've already added Slack and need to modify these settings or still don't see chat requests come through, please remove and re-add our app by logging into Slack.

Choose 'Apps & Integrations' from the top-left menu, then 'Manage' on the top right in the App Market. Choose 'Live Chat' then 'Remove App'. Now click 'Add to Slack' above to re-add our App.

Setting your Chat to Online or Offline

We support an online and offline schedule in your chat settings. You can also use /livechat commands "/livechat online" and "/livechat offline" and "/livechat status" to turn your chat online, offline, or check your availability.

How Can I use Slack Slash Commands?

In your active chat on Slack, type /livechat into the message area to see a list of slash commands available.

Can I set up multiple channels?

Yes. You can create multiple chat apps and set up a channel for each app. Simply run through the Slack set up from within your app settings.

Ready to get started?

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Add to Slack