Twilio and Live Chat
Integration via Zapier
Send a SMS or Call a customers phone automatically when a live chat is completed with the Twilio and Live Chat integration.
How this Live Chat Integration Works
Use the Twilio live chat integration to automatically send SMS messages to visitors and customers who you've engaged with on your website. The Twilio chat integration helps you to keep in touch with leads and keep customers happy.
What you can automate with Twilio
Send an SMS through Twilio when a chat comes in while your team is offline.
Text a follow-up to visitors who left a phone number during a chat.
Alert an on-call number when a chat lands in your urgent group.
Keep the conversation going by SMS after the visitor leaves your site.
How to connect Twilio
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Twilio as the action app and authorise your Twilio account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Twilio automatically.
Social Intents and Twilio
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Twilio
An easy tool for developers to send and receive SMS and voice calls.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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