Are you considering adding live chat to your website? Wondering whether live chat can boost your conversion rates? I’m sure you know this already – Convenience and consumer satisfaction go hand in hand. But so …
Does Live Chat Increase Conversions? A Data-driven Answer Read More »
Are you looking for ways to deliver memorable customer experiences over live chat? Wondering what’s the correct live chat etiquette when dealing with customers? FACT: Companies that focus on customer experiences drive more revenue, gain …
Live Chat Etiquette Rules for Modern Support Teams Read More »
Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting …
10 Live Chat Triggers That Will Boost Visitor Engagement Read More »
Has your company started using live chat recently? Are you looking for advice on what live chat metrics to use to measure the success of your live chat? FACT: Few channels have as enormous an …
Live Chat Metrics: How to Measure Live Chat Success Read More »
Are you looking for new ways to generate leads? Have you thought of using live chat for lead generation? FACT: Attracting visitors and converting them into leads is no small feat. It’s no surprise that …
Are you wondering what proactive live chat is? Looking for tips to win customers with proactive chatting? FACT: 48% of consumers favor companies that offer proactive live chat support. What’s more, website visitors are more …
What is Proactive Live Chat: How to Engage Visitors with Proactive Chatting Read More »
Has your company started using Microsoft Teams recently? Are you looking for advice on using MS Teams more effectively? In this article, you’ll learn the best way to use Microsoft Teams. In addition, you’ll discover …
How to Use Microsoft Teams Effectively: 12 Tips and Tricks Read More »
Are you using MS Teams to collaborate and make work happen? Wondering whether you should also start using Microsoft Teams for customer support? Using MS Teams for customer support or as a help desk means …
How and Why Use Microsoft Teams for Customer Support Read More »
Are you struggling with supporting customers over live chat? Looking for tips on how to deliver memorable live chat customer service? In this guide, you’ll find an extensive list of live chat support tips that …
14 Live Chat Support Tips to Deliver Memorable Customer Service Read More »
Discover the best practices for using live chat to convert website visitors into leads, reduce support waiting times, resolve more customer issues, and provide an incredible customer experience. Are you struggling to provide incredible support …
