Want to improve your live chat strategy? Looking for the best questions to ask in post-chat surveys? It’s not a secret anymore – Customers prefer live chat when it comes to customer service and customer …
Live Chat Survey Questions: How to Create a Perfect Post-Chat Survey Read More »
Have you heard of MS Teams Essentials and wondered whether it’s the right plan for your small business? Looking for more information on what you can do with the all-new MS Teams Essentials? A couple …
What is MS Teams Essentials and How to Grow Your Business With It Read More »
Are you frustrated with upset customers ruining your day? Are you looking for advice on how to deal with the occasional angry or difficult customers in live chat? FACT: Customer support is a tough job. …
9 Tips To Handle Upset Or Angry Customers In Live Chat Read More »
Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which …
Live Chat Quality Assurance: How To Improve Chat Quality Read More »
Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: Good customer service -> …
8 Live Chat Agent Skills For World-Class Customer Service Read More »
Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website. Most likely, he or she is looking for information on courses, financial aid, …
Are you considering adding live chat to your website? On this page, you’ll discover how to do it in under 2 minutes. Keep on reading for a step-by-step guide to adding live chat on your …
Do you plan to use Slack with clients? Wondering how to use Slack effectively as the main communications channel for clients? I know – Email is still the prevailing method for client communications. A report …
Do you want to use Slack efficiently? Looking for the best Slack commands to speed up chatting? According to a Slack survey, paid customers actively spend about 90 minutes per working day in Slack. That’s …
28+ Best Slack Slash Commands to Boost Your Productivity Read More »
Are you planning to get proactive with your customer service? Looking for advice to form a proactive customer service strategy? Did you know? – A Gartner survey found that proactive customer service results in a …
How to Implement Proactive Customer Service (and Why Do It) Read More »
