Add Microsoft Teams Live Chat to WordPress

Installing is simple: Go to your WordPress dashboard, navigate to Plugins → Add New, search for "Social Intents", click Install and then Activate. Once activated, you'll connect your Microsoft Teams account and select which channel should receive chat messages. The entire process takes about 5 minutes with no coding required.

Yes! The Social Intents WordPress plugin works perfectly with WooCommerce stores. Your support team can help customers with product questions, order status, shipping inquiries, and checkout issues—all from Microsoft Teams. This is especially valuable for e-commerce businesses that want to provide real-time support without leaving their existing collaboration tools.

Absolutely. That's one of the biggest benefits of using Microsoft Teams for live chat. All team members in the designated channel can see incoming chats and respond. You can use Teams' native features like @mentions to tag colleagues, hand off conversations, or collaborate on complex inquiries. There's no limit to how many team members can participate.

Yes, Social Intents includes a ChatGPT-powered AI chatbot. The AI can handle common questions, provide instant responses 24/7, and automatically escalate complex queries to your human team in Microsoft Teams. You can train the chatbot on your website content, FAQs, and knowledge base to provide accurate, helpful responses.

Yes, the chat widget is fully customizable. You can change colors, position (bottom left, bottom right), button text, welcome messages, offline messages, and more. You can also add your logo and customize the pre-chat form fields. The widget is designed to blend seamlessly with any WordPress theme.

You have several options: The AI chatbot can continue handling conversations 24/7. You can display an offline message form to collect visitor details. You can set business hours so the widget shows different messages outside work hours. All messages are stored and can be reviewed when your team returns.

Social Intents offers a 14-day free trial with full features. After the trial, paid plans start at $49/month. The WordPress plugin itself is free to install—you just need an active Social Intents subscription to connect it to Microsoft Teams. All plans include the AI chatbot, unlimited agents, and full customization options.

Yes, the plugin supports WordPress multisite installations. You can install it network-wide or activate it on individual sites within your network. Each site can be connected to different Microsoft Teams channels if needed, giving you flexibility for organizations managing multiple WordPress properties.