Move from chat to a Zoom meeting
When text isn't enough, share a Zoom meeting link. An agent can paste their meeting or Personal Meeting Room link into a reply from Zoom Team Chat, or you can set up an AI Action that shows a “Join video call” button with your meeting URL whenever a visitor asks for a call.
The meeting opens in Zoom (a new tab or the Zoom app), not inside the widget, and the chat stays open. AI Actions are included in Pro and Business plans and the free trial.
Video escalation setup guide