How does the Microsoft Teams chatbot work?

You add the Social Intents AI chatbot to your website with one line of JavaScript. The AI handles visitor questions automatically, 24/7. When a visitor needs human help (or when the AI reaches its limits) the conversation is forwarded to a dedicated Microsoft Teams channel. Your team member responds directly from Teams and the visitor sees their replies in the chat widget on your website.

Does my team need to install anything in Microsoft Teams?

Your admin connects your Microsoft Teams workspace to Social Intents once, via a simple OAuth flow. After that, every team member who is added to the designated Teams channel can respond to website chats directly from Teams, with no additional installation, app, or login required for individual users.

Can multiple team members respond from Teams?

Yes. Any team member in the designated Teams channel can see incoming chats and respond. You can also set up round-robin assignment, routing rules by department or skill, and availability schedules so the right person handles each conversation.

Built Natively for Microsoft Teams

Microsoft Teams Chatbot

Your team is already in Microsoft Teams all day. This brings your website chat right into that same space. The AI takes the first pass at every visitor question and resolves most of them on its own. When a conversation needs a real person, it shows up in a Teams channel with the full chat history already there, and your team replies without ever leaving Microsoft 365.

Connect Teams Free Learn More About Teams

280M+

Teams Daily Users

<30min

Setup Time

24/7

AI Auto-Replies

0

New Tools for Team

How the Microsoft Teams Chatbot Works

Because your team is already in Teams all day, the handoff from AI to human feels completely natural, with no app switching, no context loss.

1

Visitor Starts Chat

A website visitor clicks the chat widget. AI greets them and begins answering questions automatically.

2

AI Handles Automatically

Trained on your content, the AI answers 70%+ of questions without human involvement, 24/7.

3

Escalates to Teams

When human help is needed, the full conversation appears in a dedicated Microsoft Teams channel.

4

Team Responds in Teams

Your team member replies from Teams. The visitor sees the response instantly in the website chat widget.

Why Teams-First Companies Choose Social Intents

Already in Teams

No new tool, no new login. Your team stays in the Microsoft 365 environment they already live in. Adoption is instant.

AI Reduces Volume

ChatGPT, Claude, or Gemini handles repetitive questions automatically, and only genuinely complex requests reach your team.

Unlimited Team Members

No per-agent pricing. Add every team member to the Teams channel and they can all respond, at no extra cost.

Full Chat History

The complete conversation and visitor context arrives in Teams before your agent responds, no information lost in handoff.

AI Actions Integration

Connect your CRM, order management, or help desk APIs. The AI agent can take action on behalf of customers without human involvement.

Enterprise Security

Works within your Microsoft 365 compliance and security boundaries. SOC 2 compatible data handling. GDPR compliant.

What Teams Users See After Going Live

Outcomes from companies that connect their website chat to Microsoft Teams.

70%+

Questions Resolved by AI

The AI handles the majority of common questions around the clock, so your Teams channel only surfaces conversations that genuinely need a human.

<30 min

To Go Live with Teams

Connect your Teams workspace via OAuth, train the AI on your content, and paste one JavaScript snippet. Your team is responding to website visitors the same day.

0

New Tools for Your Team

Agents respond from the Microsoft Teams channel they already use. No new inbox, no separate dashboard, no onboarding required for individual team members.

Frequently Asked Questions

You add the Social Intents AI chatbot to your website with one line of JavaScript. The AI handles visitor questions automatically, 24/7. When a visitor needs human help, the conversation is forwarded to a dedicated Microsoft Teams channel. Your team responds directly from Teams and the visitor sees replies in the chat widget on your website.

Your admin connects the Teams workspace once via OAuth. After that, every team member in the designated channel can respond to website chats from Teams, with no additional installation, app, or individual login required.

Yes. Train the chatbot on your website content, help docs, or uploaded PDFs. The AI answers visitor questions automatically without any human involvement. Only when the AI reaches its limits, or when a visitor asks for a human, does it involve your team in Teams.

Social Intents supports ChatGPT (GPT-4o), Claude (Anthropic), and Gemini (Google). You choose the model in your dashboard and can switch at any time. The AI responds using your trained content and your configured system prompt.

Yes. Any member in the designated Teams channel can see and respond to chats. You can set up round-robin assignment, routing by department or skill, and availability schedules so the right person handles each conversation.

Yes. Social Intents is a website chat widget: the chatbot appears on your website for visitors, and responses come from your team inside Teams. Power Virtual Agents and Teams bots serve internal use cases; Social Intents is built for external-facing customer and sales conversations.

Most Teams customers are live in under 30 minutes. Connect your Teams workspace, train the chatbot on your content, customize the widget, and add one JavaScript snippet to your website. Your team can start responding to website visitors from Teams the same day.

Connect Your Teams Workspace, Free

Train the AI on your content. Connect Teams. Your team starts responding to website visitors from inside Microsoft Teams in under 30 minutes.

Start Free 14-Day Trial Microsoft Teams Details

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