Built for Google Workspace
Google Live Chat for Your Website
Add live chat for Google Workspace and answer website visitors directly from Google Chat and Gmail, with no new app for your team to learn. AI chatbots powered by ChatGPT, Claude, and Gemini handle routine questions 24/7 and escalate to your team when a human is needed.
✓ No credit card required · ✓ 14-day free trial · ✓ Works with Gmail too
How Google Chat Live Chat Works
Connect your website to Google Chat in three simple steps. No code required, and no new software for your team to learn.
Connect Google Chat
Link your Google Workspace account and choose the Google Chat Space where website conversations should appear. Setup takes about 5 minutes with no developer needed.
Add the Chat Widget
Copy one line of code to your website, or install our WordPress, Shopify, Wix, or BigCommerce plugin. Customize the widget colors and greeting to match your brand.
Chat With Visitors
When a visitor starts a chat, the conversation appears in Google Chat. Your AI chatbot can answer first and escalate to your team, who reply from Chat, Gmail, or the mobile app.
Native Google Workspace Integration
Works seamlessly with the tools your team already uses. No additional software to install.
Google Chat
Receive and respond to website chats directly in Google Chat Spaces. Route conversations to the right team.
Gmail Integration
Get chat notifications in Gmail. Respond to customers without switching between apps.
Mobile App
Respond from Google Chat mobile app on iOS and Android. Never miss a customer conversation.
AI Handles FAQs, Humans Handle the Rest
Our AI chatbots answer common questions 24/7. When conversations need a human touch, they escalate directly to your Google Chat Space.
ChatGPT, Claude, or Gemini
Train AI on your website content, documents, and FAQs for instant, accurate responses.
Smart Escalation
AI knows when to escalate. Complex questions and sales inquiries go straight to your team.
Reply from Google Chat
When AI escalates, your team continues the conversation right in Google Chat. Full context included.
Hi! I'm here to help. I see you're asking about enterprise pricing. Let me connect you with our sales team.
Hi Sarah! I'm Mike from sales. I'd be happy to walk you through our enterprise options. We offer volume discounts for teams over 50 agents.
Google Chat Live Chat Features
Team Spaces
Route chats to different Spaces based on department or topic.
AI Chatbots
Gemini, ChatGPT, or Claude can answer FAQs automatically.
Smart Notifications
Get notified in Chat and Gmail when visitors need help.
Custom Branding
Match your chat widget to your brand colors and style.
Analytics
Track response times, chat volume, and team performance.
Enterprise Security
SOC 2 compliant. Your data stays secure in Google Workspace.
Social Intents vs. Traditional Help Desks
Why teams choose Google Chat live chat over standalone help desk tools
| Feature | Social Intents | Traditional Help Desks |
|---|---|---|
| Reply from Google Chat | ||
| Gmail notifications | ||
| AI Chatbots (ChatGPT, Claude, Gemini) | Limited or extra cost | |
| No new software to learn | ||
| Unlimited agents | Per-agent pricing | |
| WhatsApp & SMS to Google Chat | ||
| Setup time | 5 minutes | Days to weeks |
Why Google Chat
Why Use Google Chat for Customer Support?
Your team already lives in Google Workspace. Meet customers where your team already works.
Faster Response Times
Your team sees chats instantly in Google Chat. No need to switch apps or check a separate dashboard.
Team Collaboration
Multiple team members can see and respond to chats. @mention colleagues for help on complex questions.
Mobile Ready
Respond from the Google Chat mobile app. Support customers from anywhere, anytime.
No Extra Cost
No per-agent pricing. Add your whole team without worrying about escalating costs.
Zero Learning Curve
Your team already knows Google Chat. No training needed. Start supporting customers today.
Google Security
Built on Google Cloud with enterprise-grade security. Your data is protected by Google's infrastructure.
All Your Customer Channels in Google Chat
Don't just handle website chats. Route WhatsApp messages, SMS texts, and more directly to your Google Chat Space.
Works with Your Favorite Tools
Connect Google Chat live chat to your CRM, helpdesk, and more
Frequently Asked Questions
Everything you need to know about Google live chat
Social Intents connects your website chat widget directly to Google Chat Spaces. When a visitor starts a chat on your website, the conversation appears in your Google Chat Space where your team can respond in real-time. You can also respond from Gmail or the Google Chat mobile app.
Yes! Social Intents turns Google Chat into a powerful customer support platform. Your team can handle website chats, WhatsApp messages, and SMS conversations all from Google Chat. AI chatbots handle common questions automatically, and complex issues are escalated to your team.
Yes! Since Google Chat is integrated into Gmail, you can receive chat notifications and respond to customers directly from Gmail's chat panel. This means you never have to leave your inbox to help customers.
Plans start at $39/month with unlimited agents. Unlike traditional help desks that charge per agent, Social Intents lets you add your entire team without additional costs. We offer a 14-day free trial with no credit card required.
Absolutely! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, FAQs, and documents. The AI handles routine questions 24/7 and automatically escalates complex issues to your team in Google Chat.
Most teams are up and running in under 5 minutes. Simply connect your Google Workspace account, add a chat widget to your website, and start receiving chats in Google Chat. No technical expertise required.
Google Chat is included with Google Workspace, but connecting it to your website's live chat requires Social Intents. Plans start at $39/month with unlimited agents and a 14-day free trial, so you can turn Google Chat into a full customer support platform without per-agent fees.
Google Chat is part of Google Workspace, so you'll need a Google Workspace account to respond from Google Chat. If your team doesn't use Google Workspace, Social Intents connects the same website chat widget to Microsoft Teams, Slack, Zoom, and Webex instead.
Yes. Because conversations arrive in Google Chat, your team can read and reply from the Google Chat mobile app on iOS and Android, or from Gmail on mobile. You can support customers from anywhere without installing a separate agent app.
Yes. Social Intents routes WhatsApp Business messages, SMS texts, and Facebook Messenger conversations into your Google Chat Space alongside website chats, giving your team one place to handle every customer channel.
Ready for Google Live Chat?
Join thousands of Google Workspace teams using Social Intents to chat with website visitors directly from Google Chat.
No credit card required • Unlimited agents on every plan