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Interakt vs Social Intents · updated November 2026

The Interakt alternative your team can answer from Teams

Interakt is a strong WhatsApp commerce tool for Indian D2C brands. If you want WhatsApp handled by your whole team from Slack, Microsoft Teams or Google Chat, with compliance checks on every broadcast and Meta billing you directly, switch to Social Intents.

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Meta Tech Provider · Official WhatsApp Business PlatformNo credit card required · 14-day free trial4.7 on CapterraReplies in Slack Microsoft Teams Google Chat

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Interakt vs Social Intents at a glance

Two good products built for different teams. Here’s the short version before the detail.

Pick Interakt if

  • You sell on Shopify in India and want catalogs, WhatsApp Pay and COD-to-prepaid flows
  • You run Click-to-WhatsApp ads and WhatsApp Forms
  • The lowest monthly bill for a WhatsApp-only team matters most

Pick Social Intents if

  • Your team should answer WhatsApp from Teams, Slack or Google Chat
  • You want website chat, WhatsApp, SMS and an AI chatbot in one plan
  • You want Meta’s own message rates and built-in consent tooling

Our honest verdict

Both include unlimited agents. Interakt wins on commerce features and entry price. Social Intents wins on where and how your team replies, on message billing transparency and on guardrails that protect your number’s quality rating.

Interakt vs Social Intents: feature by feature

Interakt details come from its own US pricing and message-rate pages, checked in November 2026.

Pricing (as of November 2026)

Lowest plan that includes WhatsApp

Interakt
Growth: $55/mo + taxes on monthly billing (US pricing page). Starter at $12/mo is Instagram-only.
Social Intents
Basic: $69/mo billed annually

Agents included

Interakt
Yes:Unlimited agents on Growth, Advanced and Enterprise
Social Intents
Yes:Unlimited agents on Basic, Pro and Business (Lite has 1 seat, Starter 4)

WhatsApp message fees

Interakt
Partly:Interakt publishes its own per-template rates by plan; e.g. $0.028 per US marketing template on Growth vs Meta’s $0.025 list rate. “No template markups” is listed as an Enterprise feature.
Social Intents
Yes:Billed by Meta to your own WhatsApp Business Account at Meta’s rates. No markup.

Monthly WhatsApp volume

Interakt
Yes:“Unlimited messages” within your number’s Meta messaging limit
Social Intents
Partly:Broadcast limits of 2,000 / 10,000 / 50,000 a month on Basic / Pro / Business; 1,000 / 5,000 / 10,000 conversations

Where your team works

Answer WhatsApp from Slack, Microsoft Teams or Google Chat

Interakt
Agents work in Interakt’s shared team inbox
Social Intents
Yes:Yes, plus a web and mobile inbox

Website live chat in the same plan

Interakt
Inbox covers WhatsApp and Instagram (plus RCS on Enterprise); website visitors reach you through a WhatsApp chat widget
Social Intents
Yes:Yes, website chat, WhatsApp and SMS in one inbox

AI that answers customers

Interakt
Partly:AI Agents add-on at $74.99/mo on Growth and Advanced
Social Intents
Yes:AI chatbot with ChatGPT, Claude or Gemini, trained on your site

Campaigns and compliance

Broadcast campaigns and templates

Interakt
Yes:One-time and ongoing campaigns, carousel and limited-time-offer templates
Social Intents
Yes:Broadcasts with a template manager and 90 ready-made templates in 34 categories

Opt-out handling

Interakt
Yes:Opt-out flow for campaign replies
Social Intents
Yes:STOP, UNSUBSCRIBE and “stop promotions” opt-outs applied automatically, with opt-in evidence per contact

Quiet hours and frequency guard

Interakt
Not listed on Interakt’s pricing page
Social Intents
Yes:Sends held outside 9 AM–8 PM by default; frequency guard skips recently messaged contacts

US contacts (Meta pauses marketing to +1)

Interakt
“Campaign fallbacks” appear on Interakt’s pricing page; plan coverage not confirmed
Social Intents
Yes:Pre-flight check flags +1 numbers; SMS fallback through your Twilio number

Commerce and ads

Catalogs, WhatsApp Pay, Shopify automations

Interakt
Yes:Yes: catalogs, native payments, Shopify order and abandoned-checkout flows
Social Intents
No:Not offered. Shopify connects as an integration, without cart automations

Click-to-WhatsApp ads and WhatsApp Forms

Interakt
Yes:Yes, CTWA launcher and Forms
Social Intents
No:Not offered

Interakt figures from interakt.shop/pricing-us and interakt.shop/whatsapp-conversation-pricing as of November 2026. A dash icon means partly or with conditions; no icon means a different approach rather than a missing feature. Verify current details with Interakt.

Try it with your own WhatsApp number

Connect WhatsApp, send yourself a test message and answer it from Teams, Slack or Google Chat.

Start Free Trial

Why teams switch from Interakt

The reasons that come up most when support and sales teams compare the two.

Replies land in Teams, Slack or Google Chat

Interakt gives agents a capable shared inbox, but it’s another tab to watch. Social Intents posts every WhatsApp conversation into the chat app your team already has open, with the full history in the thread, so the person who knows the answer can reply in seconds.

Meta’s rate, not a reseller’s

On Interakt’s Growth plan a US marketing template costs $0.028; Meta’s list rate is $0.025. Social Intents never touches message billing: Meta invoices your own WhatsApp Business Account, so every rate change and volume tier discount reaches you directly.

Compliance you don’t have to remember

Every broadcast runs a pre-flight check that shows who will receive it and why others are skipped: no consent, opted out, missing variables, frequency guard or a +1 number. Quiet hours hold sends outside 9 AM–8 PM by default.

Built for teams beyond India and Shopify

Interakt’s depth is in Indian D2C commerce: UPI payments, COD-to-prepaid flows, Shopify cart recovery. If you sell services, run support or work across time zones, website chat, WhatsApp, SMS and an AI chatbot in one plan is a better fit.

Interakt pricing vs Social Intents pricing

Plan fees and message fees are separate on both. Here’s each one side by side, then a worked example.

Interakt (USD, monthly billing)

Plus taxes · 8% off quarterly, 20% off yearly

Starter
$12/moInstagram only
Growth
$55/moWhatsApp + Instagram, unlimited agents
Advanced
$69/moBranching bots, auto-assignment
Enterprise
On requestRCS, no template markups
WhatsApp messages
Interakt rate carde.g. $0.028 per US marketing template

Social Intents (billed annually)

WhatsApp broadcasts on Basic, Pro and Business

Basic
$69/moUnlimited agents, 1 WhatsApp number, 2,000 broadcast messages/mo
Pro
$99/mo5 numbers, 10,000 broadcast messages/mo
Business
$199/mo10 numbers, 50,000 broadcast messages/mo
Website chat + AI chatbot
IncludedChatGPT, Claude or Gemini
WhatsApp messages
Meta list ratee.g. $0.025 per US marketing template, billed by Meta

Worked example: 2,000 US marketing messages a month

Plan fee plus message fees, before taxes. We include it because the answer isn’t always “switch to save money.”

Interakt Growth, monthly billing

$111/mo

$55 + 2,000 × $0.028. About $100 on yearly billing.

Social Intents Basic, annual billing

$119/mo

$69 + 2,000 × $0.025 paid to Meta. Adds website chat, an AI chatbot and replies from Teams, Slack or Google Chat.

The per-message gap grows with volume: at Meta’s list rate you pay $3 less per 1,000 US marketing messages than at Interakt’s published rate. Use our WhatsApp pricing calculator to model your own countries.

How to switch from Interakt to Social Intents

Your number, your contacts and your consent records stay yours. Here’s the order that avoids downtime.

  1. Export contacts with their consent history

    Export your contact list from Interakt (or from Shopify or your CRM if that’s your source of truth), keeping the opt-in source and your opt-out list. Imported contacts keep that history, so the pre-flight check knows who can receive marketing.

  2. Check who owns your WhatsApp assets

    In Meta Business Suite, open WhatsApp accounts and confirm the number sits in your own business portfolio. Meta describes the WhatsApp account that holds your number as always owned by the business, while each partner’s templates and billing live in a separate Messaging account.

  3. Connect the same number with Embedded Signup

    Start your free trial and connect WhatsApp through Meta’s Embedded Signup. On Meta’s new account model (rolling out from September 23, 2026) you can add Social Intents as a partner on the same number, so Interakt can keep running until you’re ready. On the previous model, ask Interakt to release the number first.

  4. Bring your templates across

    Templates belong to the Messaging account they were created in. Meta’s Template Migration API only copies approved templates between accounts your business owns, and copied templates restart with an unknown quality rating. Most teams recreate their handful of templates from our template library and resubmit them.

  5. Wire up Teams, Slack or Google Chat, then go live

    Connect your team chat, train the AI chatbot on your website, send a test broadcast to yourself, then remove Interakt’s access in Meta Business Suite.

Frequently asked questions

Straight answers about moving from Interakt.

Is Social Intents a good Interakt alternative?
It is if your priority is how your team answers WhatsApp rather than selling inside it. Social Intents is built on the official WhatsApp Business Platform (Cloud API), includes unlimited agents from the Basic plan, routes every conversation to Slack, Microsoft Teams, Google Chat or a web inbox, and adds website live chat and an AI chatbot in the same plan. If you rely on WhatsApp catalogs, WhatsApp Pay or Shopify cart flows, Interakt covers those and we don’t.
Is Social Intents an official WhatsApp provider?
Yes. Social Intents is a Meta Tech Provider; you connect your number through Meta’s Embedded Signup and messages go through the official WhatsApp Business Platform (Cloud API). Meta bills message fees to your own WhatsApp Business Account.
How does Interakt pricing compare with Social Intents?
As of November 2026, Interakt’s US pricing page lists Growth at $55/month and Advanced at $69/month plus taxes on monthly billing, with 8% off quarterly and 20% off yearly, and WhatsApp template charges on top at Interakt’s own per-plan rates. Social Intents Basic is $69/month billed annually with unlimited agents, and Meta bills message fees to your WhatsApp Business Account at Meta’s list rates. For a small, WhatsApp-only team Interakt can be the lower bill; check interakt.shop for current prices.
Does Interakt charge a markup on WhatsApp messages?
Interakt publishes its own per-template rates, and they differ by plan. For example, its rate for a US marketing template is $0.028 on Growth and Advanced, while Meta’s North America list rate effective October 1, 2026 is $0.025. Interakt lists “No Templates Markups” as an Enterprise feature. With Social Intents, Meta bills you directly and we add nothing.
Can I switch from Interakt without losing my WhatsApp number?
Yes. Your number belongs to your business, not to a provider. Under Meta’s new account model, rolling out from September 23, 2026, a phone number can be shared with more than one partner, so you can connect Social Intents through Embedded Signup and run both during the switchover. If your account is still on the previous model, ask Interakt to release the number first. Templates created in an account Interakt owns don’t move automatically, so plan to recreate them.
Will my WhatsApp number get banned if I switch?
Switching providers doesn’t put a number at risk. Bans and limits come from policy breaches and a poor quality rating, usually caused by messaging people who didn’t opt in. Social Intents uses the official Cloud API and records opt-in evidence, applies STOP opt-outs automatically, holds sends for quiet hours and skips contacts the frequency guard has recently messaged.
Can my team keep using the WhatsApp Business app on the same number?
Yes. Social Intents supports coexistence, so the WhatsApp Business app and the API can run on one number. Messages sent from the phone sync to your team inbox. Broadcast throughput on a coexistence number is capped at 20 messages per second.
Is there a free trial?
Yes. Social Intents has a 14-day free trial with no credit card required, so you can connect WhatsApp, send a test broadcast and watch replies arrive in Teams or Slack before you move anything.

Compare other WhatsApp alternatives

Every comparison uses the vendor’s own public pricing, dated and linked.

WATI alternative

Capped users vs unlimited agents, and replies in Slack or Teams.

AiSensy alternative

Agent add-ons and wallet billing vs a flat team plan.

Respond.io alternative

Contact-based pricing vs a flat plan with unlimited agents.

WhatChimp alternative

A low-cost WhatsApp tool vs replies in the chat apps you use.

360dialog alternative

Raw API access per number vs a ready team inbox.

WhatsApp Business API providers

A fair, vendor-neutral checklist for choosing any provider.

Related WhatsApp resources

Guides and free tools for running WhatsApp the official way.

WhatsApp Broadcasts

Consent-aware campaigns with pre-flight checks and quiet hours.

WhatsApp template library

90 ready-made templates across 34 categories.

Shared WhatsApp team inbox

Assign, collaborate and answer as a team.

WhatsApp pricing calculator

Estimate Meta’s per-message fees by country.

Free WhatsApp tools

Link generator, QR codes, text formatter and more.

WhatsApp marketing to US numbers

Why +1 marketing is paused and how SMS fallback helps.

Sources and methodology

We compared public information only and quote competitor prices exactly as published, in USD, as of November 2026. Message-rate comparisons use the US marketing template rate because it’s the rate most of our customers pay. Prices change; please confirm on each vendor’s site.

  • Meta Tech Provider on the official WhatsApp Business Platform (Cloud API)
  • Unlimited agents from the Basic plan up
  • Replies in Slack, Microsoft Teams or Google Chat
  • 4.7 on Capterra

Ready to switch from Interakt?

Keep your number, bring your contacts and answer every WhatsApp conversation from Teams, Slack or Google Chat, with unlimited agents from $69/month billed annually.

Start Free Trial View Pricing

14-day free trial • No credit card required • Unlimited agents from Basic