FAQs
Frequently asked questions about Social Intents. Understand user roles, account management, billing, and common troubleshooting topics.
Understanding Roles: Agent vs Manager vs Admin
Learn the differences between Agent, Manager, and Admin roles — what each can see, do, and manage in your Social Intents account.
Plans, Billing & Upgrades
Answers to common billing questions — plans, pricing, upgrading, downgrading, cancellation, and invoices.
What Counts as a Chat Conversation
A chat conversation starts when a visitor sends a message and ends when the chat is closed or times out. Learn how conversations are counted toward your plan limits.
Chat Limits, Agent Limits & Usage
How chat limits, agent seats, and widget limits work on each plan. What happens when you reach a limit.
Troubleshooting Missed Chats and Notifications
Why chats may be missed and how to fix it — common causes like browser permissions, platform app settings, schedule conflicts, and notification delivery issues.
Using Multiple Widgets and Websites
How to set up multiple chat widgets for different websites, departments, or brands. Manage separate configurations from one account.