This page covers how long Social Intents retains chat data, how to delete data, and how to configure zero-retention mode.
What Data Is Stored
For each chat conversation, Social Intents stores:
- Visitor information (name, email, phone as provided via pre-chat form or SDK)
- Chat transcript (full message history)
- Metadata: IP address, browser, page URL, referrer, location, visit count
- Custom fields (1-6) and custom parameters
- Agent assignment, response time, duration
- Consent status, tags, notes
Default Retention
Chat data is retained for as long as your account is active. You can access and export historical chats through the Chat History page or REST API at any time.
Zero-Retention / History Disabled Mode
For accounts with strict data privacy requirements, Social Intents supports a history-disabled mode. When enabled:
- Chat transcripts and personally identifiable information (PII) are either obfuscated or hard-deleted immediately after the chat ends
- All PII is removed from the chat record
- The chat record may be retained for aggregate statistics only
Contact support to enable history-disabled mode on your account.
Deleting Individual Chats
Admins can delete individual chat records from the Chat History page. Click on a chat to view details, then use the delete option. Deleted chats are permanently removed.
Deleting Your Account
When you delete your Social Intents account, a complete cascade deletion removes:
- All chat transcripts and history
- All leads and contact data
- All widgets and their configurations
- All agent profiles
- All AI training data and vector embeddings
- All stored files (S3)
- The account record itself
Data Export
Before deleting data, you can export it:
- CSV export from Chat History, Agent Report, and Feedback pages
- REST API to programmatically retrieve chat records, contacts, and offline messages
- Webhooks to automatically send data to your systems as chats occur