Social Intents supports WhatsApp Business and SMS (via Twilio) as inbound and outbound messaging channels. Customers can reach your team from their preferred messaging app, and conversations flow into your connected platform (Slack, Teams, Google Chat, or the web inbox) just like website chats.
WhatsApp Business
The WhatsApp integration uses the Meta Cloud API to receive and send messages through your WhatsApp Business number. Conversations appear in your team platform and inbox with full support for AI chatbot responses, media sharing, message templates, and multi-number routing.
For complete documentation, see the dedicated WhatsApp & SMS section:
- Setting Up WhatsApp Business - Connect your Meta account and register your phone number
- WhatsApp with Microsoft Teams - Route WhatsApp conversations to Teams channels
- WhatsApp with Slack - Route WhatsApp conversations to Slack channels
- WhatsApp with Google Chat - Route WhatsApp conversations to Google Chat spaces
- WhatsApp in the Web Inbox - Manage conversations and compose outbound messages from the browser
- Multiple WhatsApp Numbers - Route different numbers to different teams
- WhatsApp Coexistence Mode - Keep the WhatsApp Business App alongside the Cloud API
- WhatsApp Templates, Media & Sessions - Message templates, media support, and the 24-hour session window
SMS via Twilio
SMS integration uses Twilio to receive and send text messages. Customers text your Twilio phone number, and messages are routed to your team platform.
- SMS via Twilio - Full setup, features, and configuration